Right to manage

Unhappy with how your block is managed? Use Right to Manage regulations to take control

If you’re the leasehold owner of a flat or apartment, the chances are that the landlord or managing agent looking after your block has been appointed by the freeholders of the property.

This means the managing agent is appointed by the freeholder, rather than by the leaseholders themselves. As a result, leaseholders have limited control over how their building is managed or who manages it.

But it doesn’t have to be like that.

Under ‘Right to Manage’ regulations qualifying leaseholders can take over the management of their building, gaining responsibility for things like collecting and managing the service charges, maintaining communal areas, arranging insurance where applicable, managing contractors, complying with statutory obligations and handling resident enquiries.

To do this they must set up a Right to Manage (RTM) company, which can either manage the building directly or pay a managing agent of their choice to do it.

Law changes, introduced in March 2025, have given even more power to qualifying leaseholders looking to take control, including no longer having to cover freeholders’ costs from the process, and more buildings becoming eligible for the RTM process.

As experts in all aspects of residential property management, we can handle the process of setting up an RTM company for your block on your behalf, as well as taking on its ongoing management, from service charge administration and compliance to repairs, maintenance and contractor management.

We offer a professional, proactive end-to-end service delivered by an experienced, knowledgeable team.

So, if you’re unhappy with any aspect of the way your building is managed – from excessive service charges to delayed repairs or sub-standard maintenance work – or if you just want more control over decisions that affect your property, read our FAQs or get in touch to find out how we can help.

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Is my building eligible for Right to Manage?

To be eligible for Right to Manage:

  • The building must be made up of flats or apartments (houses don’t qualify)
  • At least two-thirds of these must be leasehold, with leases that were for more than 21 years when they were granted
  • No more than 50% of the building should be used for commercial space. This was increased from 25% in March 2025, significantly expanding eligibility for leaseholders living in mixed-use developments.
  • An RTM company can be formed by qualifying leaseholders, but before the Right to Manage can be acquired, leaseholders of at least half of the qualifying flats must become members
Frequently asked questions

Can an RTM company only be put in place where the landlord / managing agent is doing a bad job of managing the building?

Is the permission of the landlord / managing agent needed to set up an RTM company?

Can the RTM company appoint a third-party company to manage the block?

Do we have to pay the freeholder's legal and administrative costs?

Does the freeholder still own the building?

  • "...The maintenance has dramatically improved over the last 5 years..."

    Everything is spot on, done almost immediately. There is real comfort is calling someone local who will talk to you and get things sorted straight away. Sarah is great – she gets things sorted, and even does spot visits herself to check the work has been done right. There is a feel good feeling when work is done and the property is being well maintained. We don’t even have to call that much.

    Mr Malcolm Shipman - Leaseholder

  • "...Professional and cheerful manner..."

    They have always been particularly responsive to day to day and urgent issues, dealing with everything big and small in a professional and cheerful manner.

    Mrs Wendy Bergin – Director / Leaseholder

  • "...Pleasant and very responsive..."

    The team is great to deal with – helpful, pleasant and very responsive, which has been particularly important the few times we have had property emergencies.

    Stephanie Jamie – St George's Court, Willerby

  • "...We were looking for a property management firm that could give us a responsive..."

    Personal service and chose Pure Block Management. Communication with the team at Pure is great and their day-to-day management of the property is going well.

    Alan Turnbull - Right to Manage Company Director / Resident, Merchant’s Warehouse, Hull

  • "...There is real comfort in calling someone..."

    Local who will talk to you and get things sorted straight away.

    Mr Malcolm Shipman – Leaseholder

  • "...They have always been particularly responsive to day to day and urgent issues..."

    I have been an owner of a leasehold property for eleven years and a director of the freehold management company for the estate for the last six years. During that time there have been some big challenges presented to our managing agents, our building is both Grade II listed and Georgian. The advice given has always been researched and thought out with correct permissions sought in accordance with the regulations required by Grade II listing status.

    Mrs Wendy Bergin – Director / Leaseholder

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